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My tenant's payment failed. What’s next?
My tenant's payment failed. What’s next?
Landlord Support
Mohanad Alshaka avatar
Written by Mohanad Alshaka
Updated over a week ago

A tenant’s payment may not process for various reasons (e.g., expired card, insufficient funds, etc.). To avoid triggering non-sufficient fund charges to your Tenant, Baselane won’t retry a failed payment. Instead, the Tenant will be able to schedule a new payment using a different payment method.

If your tenants are experiencing any further issues, please have them reach out to our customer support at [email protected].

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