Payment Summary
At the top of the Rent Collection tab, you will be able to see a summary of all of your tenant's rent payments based on the payment statuses of each payment. By selecting any of these payment statuses, you’ll be able to see all of the invoices that fall under these statuses.
The payment statuses will be separated based on the following:
Completed: This payment has been deposited into your bank account. Deposits can take up to 1 business day to reflect in your bank balance
Processing: This payment has been made and is being processed. Payments processing on QuickPay (Beta) will take 2 business days. In some cases, processing will take 5 business days if it is your first time collecting rent on Baselane, or if our team has determined that there is a risk of insufficient funds or fraud associated with the payment
Unpaid: This invoice is still not due, no payment has been scheduled yet
Overdue: This invoice is overdue, no payment was made by the due date
Failed: This payment failed during processing. Please contact Baselane Support for additional information at [email protected]
You also have the option to filter invoices from a specific payment status, payment date or due date, and date range. This will filter for all invoices that fall under the selected filters. Follow the steps below to do so:
From the Rent Collection page, select any ‘Payment Summary’ status
Select the blue filter icon, at the top right of the page
Then choose your desired filters and select ‘Apply Filters’
Payment Status for a Tenant's Rent Collection Invoices
You can also view the payment status of any invoice for a tenant's Rent Collection in the ‘Invoices’ tab of each Rent Collection by following these steps:
Go to the Rent Collection tab
Under the ‘Active’ lease tab, click on the property containing the invoices you want to view
Select the blue ‘View All Invoices’ button
This will show you all of the lease invoices, and you can see the payment status for each invoice in the 'Payment Status' column.
The 'Invoice' column will also indicate if an invoice payment was processed on QuickPay (Beta). If an invoice payment was processed on QuickPay, there will be a green lightning bolt icon to the right of the status. See here, for more details on how QuickPay (Beta) works.
Individual Invoice Payment Timeline
You can also see a more detailed Payment Timeline for an individual invoice, by following the steps above to view all invoices for an active lease and select any individual invoice from the 'Invoices' tab. Under ‘Payment Timeline’, you will be able to see details on the progress of this payment.
