Payment Summary
At the top of the Rent Collection page, you will be able to see a summary of all of your tenants rent payments based on the payment statuses of each payment. By selecting any of these payment statuses, you’ll be able to see all of the invoices that fall under these statuses.
The payment statuses will be separated based on the following:
Completed: This payment has been deposited into your bank account. Deposits can take up to 1 business day to reflect in your bank balance.
Processing: This payment has been made and is being processed. Generally, processing takes 2 business days. In some cases, processing will take 5 business days if it is your first time collecting rent on Baselane, or if our team has determined that there is a risk of insufficient funds or fraud associated with the payment.
Unpaid: This invoice is still not due, no payment has been scheduled yet.
Overdue: This invoice is overdue, no payment was made by the due date.
Failed: This payment failed during processing. Please contact Baselane Support for additional information.
You also have the option to filter invoices from a specific payment status, payment date or due date, and date range. This will filter for all invoices that fall under the selected filters. Follow the steps below to do so:
From the Rent Collection page, select any ‘Payment Summary’ status
Select the blue filter icon, at the top right of the page
Then choose your desired filters and select ‘Apply Filters’
Description of Invoice Statuses
You can also view the payment status of any invoice in the ‘Invoices’ tab of each Rent Collection by following these steps:
Go to the Rent Collection page
Under the ‘Active’ lease tab, click on the property containing the invoices you want to view
Select the blue ‘View All Invoices’ button
Individual Invoice Payment Timeline
You can see a more detailed Payment Timeline for an individual invoice. Follow the steps above to view all invoices for an active lease, and click on the invoice the tenant has initiated a payment for. Under ‘Payment Timeline’, you will be able to see details on the progress of this payment.