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How can I view the payment status for an invoice and verify that my tenant has made payment?
How can I view the payment status for an invoice and verify that my tenant has made payment?

Landlord Support

Mohanad A. avatar
Written by Mohanad A.
Updated over a week ago

Payment Summary

At the top of the Rent Collection page, you will be able to see a summary of all of your tenant's rent payments based on the payment statuses of each payment. By selecting any of these payment statuses, you’ll be able to see all of the invoices that fall under these statuses.

The payment statuses will be separated based on the following:

  • Completed: This payment has been deposited into your bank account. Deposits can take up to 1 business day to reflect in your bank balance.

  • Processing: This payment has been made and is being processed. Generally, processing takes 2 business days. In some cases, processing will take 5 business days if it is your first time collecting rent on Baselane, or if our team has determined that there is a risk of insufficient funds or fraud associated with the payment.

  • Unpaid: This invoice is still not due, no payment has been scheduled yet.

  • Overdue: This invoice is overdue, no payment was made by the due date.

  • Failed: This payment failed during processing. Please contact Baselane Support for additional information.

You also have the option to filter invoices from a specific payment status, payment date or due date, and date range. This will filter for all invoices that fall under the selected filters. Follow the steps below to do so:

  • From the Rent Collection page, select any ‘Payment Summary’ status

  • Select the blue filter icon, at the top right of the page

  • Then choose your desired filters and select ‘Apply Filters’

Payment Status of a Rent Collections Invoices

You can also view the payment status of any invoice for a Rent Collection in the ‘Invoices’ tab of each Rent Collection by following these steps:

  • Go to the Rent Collection tab

  • Under the ‘Active’ lease tab, click on the property containing the invoices you want to view

  • Select the blue ‘View All Invoices’ button

This will show you all of this leases invoices, and you can see the payment status for each invoice in the 'Payment Status' column.

Individual Invoice Payment Timeline

You can also see a more detailed Payment Timeline for an individual invoice, by following the steps above to view all invoices for an active lease and clicking on any individual invoice from the 'Invoices' tab. Under ‘Payment Timeline’, you will be able to see details on the progress of this payment.

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