All Collections
Renters - General Support
Invoices & Payments
How can I change or cancel a scheduled payment or a payment on Auto Pay?
How can I change or cancel a scheduled payment or a payment on Auto Pay?

Renter Support

Mohanad A. avatar
Written by Mohanad A.
Updated over a week ago

Once you've scheduled a payment or if you've enrolled in Auto Pay, you can change the payment details and payment method, or cancel the scheduled payment unless it has already started processing. To do so, follow the steps below:

  • Go to the 'Invoices' page on your main dashboard and click ‘Details’ for the relevant invoice

  • Click the ‘Edit payment details’ button. If the invoice is enrolled in Auto Pay, instead you’ll see ‘Edit Auto Pay details’

  • In the window that opens, you can change the payment method, and the payment date, or cancel the payment altogether

  • If you're making changes, select the 'Save' button to finalize your changes

Note, that if you cancel a scheduled payment, the status of the invoice will revert back to 'To Pay' or 'Overdue' depending on the due date of the invoice.

Did this answer your question?