If you do not recognize, or you want to dispute a transaction, we recommend you lock the card immediately and contact Baselane Visa Support at +1 (833) 333-0417 to dispute the transaction. When prompted, please report that your card is lost or stolen so you can be connected to a live agent. This will enable you to dispute recent transactions and make sure that your card is locked to prevent future unauthorized transactions.
You can lock your card in either of the two ways:
Call this Visa Support number +1 (833) 333-0417 and request the card to be locked
Log into your Baselane account and go to the ‘Cards’ section on the Baselane Banking page. Here, you can click on any of the cards to open up the card’s details and lock/unlock the card as required.
If you would then like to order a replacement physical card, please contact Baselane Support via [email protected].