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What do I do if I don’t recognize, or want to dispute a transaction?
What do I do if I don’t recognize, or want to dispute a transaction?

Landlord Support

Mohanad A. avatar
Written by Mohanad A.
Updated over a week ago

If you do not recognize, or you want to dispute a transaction, we recommend you lock the card immediately and contact Baselane Visa Support at +1 (833) 852-1519 to dispute the transaction. When prompted, please report that your card is lost or stolen so you can be connected to a live agent. This will enable you to dispute recent transactions and make sure that your card is locked to prevent future unauthorized transactions.

You can lock your card in either of the two ways:

  • Call the Visa Support number at +1 (833) 852-1519, and request the card to be locked

  • Log into your Baselane account and go to the ‘Cards’ section on the Baselane Banking page. Here, you can click on any of the cards to open up the card’s details and lock/unlock the card as required.

  • Contact Baselane's support team, who are also able to lock your card

If you would then like to order a replacement physical card, please reach out to Baselane Support at [email protected], from Mon-Fri 8 AM - 8 PM EST. Call us at +1 (888) 586-1618 from Mon-Fri 9 AM - 5 PM EST.

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