Virtual Debit Cards are a new feature that have many benefits: to learn how to use them, see here.
Once you’ve created a virtual Debit Card, you may wonder why you were not asked to set a PIN for it. This is because virtual Debit Cards do not have PINs by default.
If you’re trying to use your virtual card and you’re asked to provide a PIN, please either:
Bypass this by selecting ‘Enter’ to continue
Enter ‘0000’ as the PIN code
If you’re experiencing any issues using your virtual Debit Card, please reach out to our customer support team through these different methods:
Chat with us through our in-app messenger
Schedule a call through our in-app messenger
Email us at [email protected]
Call us at +1 (888) 586-1618
Our office hours are Mon-Fri 7 AM - 5 PM EST.