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Renters - General Support
Renters - General Support
Mohanad Alshaka avatarEric Labrecque avatarReed Northland avatar
By Mohanad and 2 others3 authors27 articles

General


How do Renters use Baselane?
As a Renter, how do I sign up for Baselane?
How do I pay rent on Baselane?
Do renters pay any fees to use Baselane?
What do I do if I didn't receive an invite from my landlord?

Invoices & Payments


How do I pay an invoice?
What payment methods can I use to pay invoices?
How do I enroll in Auto Pay?
When will my landlord receive my rent payment? And my payment method be debited?
How do I change a one-time scheduled payment?
How do I change my Auto Pay details?
What happens if my payment fails?
Why was I charged a late fee and how is it applied?
How do I change my payment method for a scheduled invoice or invoice on Auto Pay?

Lease Details


Where do I see my Rent Collection details?
As a Renter, what should I do if my Rent Collection details are wrong?
Where can I see my deposits held?

Payment Methods


Capital One account will not connect as a payment method
How do I add a payment method to Baselane?
How do I delete a payment method?
How does Baselane connect to my bank or card accounts and how is my financial data secured?
How do I change/remove a payment method?

Profile & Settings (info on Profile, Notifications, Password)


I’m having issues logging into my account. How can I reset my password?
Can I communicate with my landlord on the platform?
How do I change my password?
How do I edit my profile?
I forgot my login password
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