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Renters - General Support
Renters - General Support
By Mohanad and 2 others
3 authors
17 articles
General
How do Renters use Baselane?
As a Renter, how do I sign up for Baselane?
What do I do if I didn't receive an invite from my landlord?
What payment methods can I use to pay invoices? Are there any fees?
Invoices & Payments
How do I pay an invoice?
How do I enroll in Auto Pay? How do I change my Auto Pay details?
When will my landlord receive my rent payment? What happens if my rent payment fails?
How can I change or cancel a scheduled payment or a payment on Auto Pay?
Why was I charged a late fee and how is it applied?
Lease Details
Where can I see my Rent Collection details and my deposits held?
As a Renter, what should I do if my Rent Collection details are wrong?
Payment Methods
How do I add a payment method to Baselane to pay my invoices?
How do I delete a payment method?
How does Baselane connect to my bank or card accounts and how is my financial data secured?
Profile & Settings (info on Profile, Notifications, Password)
Can I communicate with my landlord on the platform?
I’m having issues logging into my account. How can I change my password?
How do I edit my profile?
