Renters - General Support | Baselane Help Center

General

How do Renters use Baselane?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

As a Renter, how do I sign up for Baselane?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I pay rent on Baselane?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

Do renters pay any fees to use Baselane?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

What do I do if I didn't receive an invite from my landlord?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

Invoices & Payments

How do I pay an invoice?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

What payment methods can I use to pay invoices?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I enroll in auto-pay?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

When will my landlord receive my rent payment?

Renter Support

Written by Mohanad Alshaka
Updated this week

How do I change a one-time scheduled payment?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I change my auto-pay details?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

What happens if my payment fails?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

Why was I charged a late fee and how is it applied?

Renter Support

Written by Mohanad Alshaka
Updated this week

How do I change my payment method for a scheduled invoice or invoice on auto pay?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

When will my payment method be debited?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

Lease Details

Where do I see my Rent Collection details?

Renter Support

Written by Mohanad Alshaka
Updated this week

As a Renter, what should I do if my Rent Collection details are wrong?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

Where can I see my deposits held?

Renter Support

Written by Mohanad Alshaka
Updated this week

Payment Methods

Capital One account will not connect as a payment method

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I add a payment method to Baselane?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How does Baselane connect to my bank or card accounts and how is my financial data secured?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I change/remove a payment method?

Renter Support

Written by Mohanad Alshaka
Updated this week

Profile & Settings (info on Profile, Notifications, Password)

Can I communicate with my landlord on the platform?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I change my password?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

How do I edit my profile?

Renter Support

Written by Mohanad Alshaka
Updated over a week ago

I forgot my login password

Renter Support

Written by Mohanad Alshaka
Updated over a week ago