There could be several reasons why your debit card was declined. Here are a few possibilities:
Insufficient Funds: The most common reason for a debit card decline is insufficient funds in your account. Please note that the Debit Card is linked to your Main Account, and not your virtual accounts. It's important to ensure that you have sufficient balance in your Main Account to cover the transaction you're trying to make.
Card Limitations: Debit cards have daily spending limits or transaction limits. If you've reached the limit, it can result in a declined transaction. You can see the details of withdrawal limits here.
Card Frozen: Banks employ security measures to protect your account from unauthorized use. If any suspicious or unusual transactions are detected, the bank's fraud monitoring systems might flag the transaction and decline it. In such cases, submit a request to our customer support team by emailing [email protected] or by chatting with us through our in-app chat feature.
Technical Issues: Occasionally, technical issues may arise that could cause a temporary interruption in card authorization. This can differ in reasons, such as a POS device issue, a network issue, or a disruption from the bank's system. If this is the case, we recommend attempting the transaction again.
If you need assistance, reach out to our support team through our in-app chat or by emailing [email protected]. Please have the following information readily available to help expedite your request:
Last 4 digits of the card used
The transaction amount
The transaction date
The decline/reject response