To add a payment method to your account, follow the steps below:
Go to the Payments Methods page from the navigation bar
Click on ‘Add New Payment Method’ and follow the steps to add a new bank account, credit, or debit card.
Adding a bank account via login credentials with Plaid (*Recommended*)
We recommend this methodology so your payment method is instantly available to schedule a payment, and because it reduces the risk of payments failing and late fees being charged.
From the "Add New Payment Method" button, click on ‘Bank Account’ and select the option to enter your login credentials
Provide Plaid with your login credentials for the bank you would like to use to pay rent. Please note that Baselane does not have access to or store this information.
Once Plaid verifies that you own the account, you should be all set to use your new payment method!
Please note that Plaid is a secure and leading provider of banking connectivity that supports and is trusted by over 12,000 financial institutions.
Adding a bank account manually via account & routing numbers
From the "Add New Payment Method" button, click on ‘Bank Account’ and select the option to add account manually from the Plaid pop-up.
Provide Plaid with the account and routing numbers for the bank you would like to use to pay rent.
Once added we will make a $0.01 deposit into your bank account within 1-2 business days for verification purposes. The deposit will have 3 letter code in the description of the transaction.
Once you receive the $0.01 deposit, sign in to Baselane and go to the Payment Methods page. Select the account and follow the instructions to enter the three-letter code in the description of the deposit to verify your account. See the image below for an example:
Please note if you receive a deposit but are not able to verify your bank account, you will need to wait until you receive a notification email from Baselane before being able to enter the deposit. Contact support ([email protected]) if you encounter additional difficulties.
Adding a debit or credit card:
Click ‘Debit or Credit Card’, and you will be prompted to enter your card information, including cardholder name, card number, expiration date, security code, and billing address.
Press ‘Add Card,’ and your card will be saved and ready to make payments.
Please note there is a 2.99% convenience fee to pay an invoice with a debit or credit card. There is no fee to pay an invoice with a bank account.
What can you do to ensure the fastest processing time?
Faster payments lead to reduced late fees and lower the risk of declines
We recommend that Renters connect their bank accounts using their online banking login credentials via Plaid to reduce the risk of a payment failing and incurring late fees.
To ensure a smooth rent payment process, we kindly request that you maintain sufficient funds in your account starting a few days prior to the rent due date and continue to do so until the payment is processed.
If you need to delete a payment method, see the instructions here.